Returns Policy

Any product returned within 7 days from the date you have received it, we will refund the payment in full.

Any products returned after this 7 day period you will be liable to a re-stocking fee of £10.00.

No returns excepted after 28 days, unless the item is deemed faulty.

If you receive an item damaged you must notify us within 48 hours.

If you want to return an item you (the customer) is liable for the cost of the postage.

It is your responsibility (the customer) to return the item in the original condition it was received. (Items damaged in transit on returning to us, will not be refunded or exchanged)

Our returns address is:

Ladds Country Clothing,
Downes Mill,
EX17 3PW

Please enclose a covering letter requesting exchange or refund.